Privacy Policy

At BuyReturnPallet.co.uk, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website, you consent to the practices described in this policy.

1. Who We Are

BuyReturnPallet.co.uk is a UK-based liquidation and pallet wholesale business offering a range of products, including returns, overstock, and clearance pallets.

If you have any questions regarding your data, please contact us:
📞 WhatsApp: +44 7429 918078
📧 Email: sales@buyreturnpallets.co.uk

2. What Information We Collect

We may collect the following personal information from you:

  • Full Name

  • Shipping & Billing Address

  • Email Address

  • Phone Number

  • Payment Information (securely processed via trusted third-party gateways)

  • IP Address & Device Info (via cookies and analytics tools)

  • Order History and Communication Records

3. How We Use Your Information

Your data is used for:

  • Processing and fulfilling orders

  • Providing shipping updates and order support

  • Responding to customer service queries

  • Sending promotional offers (only if you opt-in)

  • Website analytics and performance improvements

  • Legal obligations and fraud prevention

We do not sell, rent, or trade your personal information.

4. Lawful Basis for Data Processing

Under UK GDPR, we collect and process your data based on:

  • Contractual necessity – to process orders

  • Legal obligation – to meet tax, fraud, or compliance regulations

  • Legitimate interest – to improve our services

  • Consent – for marketing communications (you may opt-out anytime)

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your browsing experience

  • Understand visitor traffic (via Google Analytics)

  • Track cart and checkout processes

You can disable cookies through your browser settings, but some website features may be affected.

6. Third-Party Services

We may share your data with third parties such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics providers

  • Marketing and CRM tools (e.g., email platforms)

  • Website analytics providers

All third-party services are vetted and GDPR-compliant.

7. How We Protect Your Data

We use SSL encryption, secure hosting, and regularly updated security measures to protect your data. Access is restricted to authorized personnel only.

8. How Long We Retain Your Data

We keep your information only as long as necessary for order processing, customer service, and legal obligations. After this, your data is securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request data deletion

  • Object to or restrict processing

  • Withdraw consent for marketing

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, email us at [Insert Email].

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be revised accordingly.

11. Contact Us

For questions or data requests, contact:

BuyReturnPallet.co.uk
📞 WhatsApp: +44 7429 918078
📧 Email: sales@buyreturnpallets.co.uk